Alternative Dispute Resolution
Independent entities, with specialized and impartial staff, help the consumer and the company to reach a friendly solution through mediation or conciliation. If such an agreement is not reached, the arbitral tribunal can also be appealed through a simple and quick process.
Alternative means of dispute resolution include arbitration centers, judgments of peace and public mediation systems.
Please be informed that, in the event of a dispute or dissatisfaction with the service or product provided, the consumer may resort to one of the Alternative Dispute Resolution entities listed here, obtaining additional information on this matter at http://www.consumidor.gov.pt.